*Prior to applying, please note that this is a full-time virtual call center manager position.
About Us
As a startup and a Haitian company, Commudash is proudly providing every individual Haitian and any others nationality to engage in business activities, no matter their location, with the minimal resources they may have, regardless of their educational level, right within their own communities. We are a fun and flexible company to work with and look forward to potentially having you on the team!
We are seeking a customer-service-focused call center manager. We provide first-class customer services to our customers and vendors and seek friendly individuals with a desire to create a guest experience that exceeds all expectations. We are open for business 6 days a week.
Role Overview
As a virtual Call Center Manager, you’ll be responsible for building, scaling, and optimizing our call center operations. This role will lead a team of sales agents, customer service reps, and support staff focused on delivering exceptional service, driving enrollment, and supporting client success throughout their journey.
This is a hands-on leadership role, ideal for someone who thrives in a fast-paced startup environment, brings strong people-management skills, and has experience in customer service.
Key Responsibilities
- Build and manage the daily operations of the call center, including inbound and outbound calls.
- Recruit, train, mentor, and motivate a high-performing team of agents.
- Set performance goals, KPIs, and call quality standards—and hold the team accountable to them.
- Monitor agent performance through live monitoring, call recordings, and analytics tools.
- Collaborate with Sales, Compliance, and Client Services to align strategy and ensure consistent customer experience.
- Develop call scripts, workflows, and standard operating procedures (SOPs)
- Analyze data to identify trends, optimize staffing, and improve processes.
- Manage call center tools and technology, including CRMs, dialers, and QA systems.
- Report regularly on performance, challenges, and strategic improvements to leadership.
Qualifications
- At least 1 year of experience managing a call center, preferably in customer services, or a startup environment.
- Proven experience managing both inbound and outbound teams.
- Excellent leadership and coaching skills.
- Strong data-driven mindset with experience in performance management and call analytics.
- Familiarity with CRM and dialer systems (e.g., Salesforce, Converso, 8×8, etc.).
- Startup experience is a huge plus—must be comfortable with rapid change and building processes from scratch.
Requirements:
- Must be at least 18 years of age
- Must be able to work legally in the Us
- Must be friendly with customers, employees and vendors
- Must have a computer with decent internet connection
- Must have a cellphone with service
- Must be able to speak English / Creole (Spanish is a plus)
- Must have a zoom account
- Must be able to receive payroll electronically
What We Offer
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive salary
- Growth potential in a rapidly scaling startup
- A mission-driven culture focused on real impact
Job Type: Full-time
Pay: $20.00 – $30.00 per hour
Work Location:
From home
